Delivery Information:

At Brain Foods, we prioritize safe and efficient delivery of your parcels. We collaborate with trusted courier partners to ensure the timely arrival of your orders. Please review the following information regarding our delivery process:

  1. Courier Partners: We work with a variety of reliable courier partners to handle the shipping of your parcels. These partners are carefully selected based on their track record for secure and efficient deliveries.

  2. Estimated Delivery Times: Please note that all delivery times provided are estimates and begin from the point of dispatch. While we strive to meet these estimated times, various factors such as weather conditions and unforeseen circumstances may affect the actual delivery timeframe. Rest assured, we are committed to minimizing any delays and ensuring your parcel reaches you as quickly as possible.

  3. Delivery Updates: We understand the importance of staying informed about your delivery. Our courier partners may send notifications regarding the status of your parcel, including confirmation of dispatch and estimated delivery dates. These updates help you stay informed and plan accordingly.

  4. Delivery Address Accuracy: To ensure a smooth delivery process, please provide accurate and complete delivery address details during the checkout process. Any errors or omissions may result in delivery delays or the parcel being returned to us.

If you have any questions or concerns regarding the delivery of your order, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary assistance.

Countries and delivery prices:

Germany, Bulgaria, Romania - 4.99€

Cyprus, Greece- 6,99€

Czech Republic, Belgium, Denmark, Luxembourg, Netherlands, Poland, Belgium, Austria, Croatia - 7.99€

Slovakia, Slovenia, Italy, France - 9,99€

Hungary, Ireland, Latvia, Liechtenstein, Portugal, Finland, Estonia, 16,99€

Sweden - 10.99€

Spain - 12.99€

UK - You can order from our website in UK: brainfoods.co.uk

For Malta and Iceland - Contact Us

Thank you for choosing Brain Foods. We appreciate your time and strive to provide you with the best possible shopping experience.


Return Policy:

Thank you for choosing Brain Foods for your vegan sugar-free food product purchases. We want to ensure your satisfaction with our products. Please review our return policy below:

  1. Eligibility for Returns: Our return policy is within 14 days of receipt of order. If 14 days have gone by since your received the order, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If packages are sent to us in a bad condition, we, unfortunately, won't be able to give you a full refund or exchange.

  2. Return Process: To complete your return, please follow the steps below:

    a. Contact our customer support team within the 14-day return window to request a return authorization. You can reach us through Contact Us form.

    b. Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.

    c. Carefully package the item in its original packaging, ensuring it is adequately protected.

    d. Ship the item back to us using a trackable shipping method. Please retain the tracking details for reference.

    e. Once we receive and inspect the returned item, we will process your refund or exchange accordingly.

  3. Refund or Exchange: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, we will initiate the refund to your original method of payment or process the exchange as per your request.

Please note that return shipping costs are the responsibility of the customer unless otherwise specified due to a mistake on our part or a defective item.

  1. Quality Assurance: We take great pride in the quality of our vegan food products, and we strive to ensure that they meet your expectations. If you have any concerns about the quality or condition of the items you received, please contact our customer support team. We will work with you to address any issues and find a satisfactory resolution.

  2. Contacting Customer Support: If you have any further questions or require assistance with the return process, please do not hesitate to contact our customer support team via Contact Us form. We are here to help and ensure your satisfaction.

Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date return policy information.

Last updated: 28.06.2023